Refund policy

Effective Date: July 16, 2026

Thank you for shopping with SHOP KHALEEJ. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 14-day return policy subject to the terms and conditions below.

1. Return Eligibility

Customers may request a return within 14 days from the date of receiving their order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The product must be returned in its original packaging with all accessories, tags, and included items.
Proof of purchase or order details must be provided.
The return request must be submitted within 14 days of delivery.

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, certain items may not be eligible for return, including:

Products that have been used, damaged, or altered.
Items without original packaging or missing accessories.
Personalized or customized products.
Products that are restricted from return due to health, hygiene, or safety reasons.

3. Return Process

To request a return:

Contact our customer support team at info@shopkhaleej.com within 14 days of receiving your order.
Provide your order number, reason for return, and supporting images if required.
Our team will review your request and provide return instructions if approved.
Ship the product back according to the instructions provided.

Please do not send items back without prior approval, as unapproved returns may not be processed.

4. Return Shipping Costs

Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Original shipping charges are non-refundable unless the return is caused by an error from SHOP KHALEEJ.