Terms of service

Effective Date: 16-07-2026

Welcome to SHOP KHALEEJ ("we," "our," or "us"). These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements under the laws applicable in your country.

2. Our Services

SHOP KHALEEJ is an online retail store offering products to customers in the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

We reserve the right to modify, discontinue, or update any products, services, pricing, or website content without prior notice.

3. Product Information

We strive to display accurate descriptions, specifications, pricing, and images of our products.

However:

  • Product colors may vary depending on your device screen.

  • Minor differences in packaging or design may occur.

  • We do not guarantee that product descriptions or other content are completely error-free.

If any error is identified, we reserve the right to correct it at any time.

4. Pricing

All prices displayed on our website are shown in the applicable local currency.

Prices may change without prior notice.

Applicable taxes or VAT will be displayed during checkout where required by law.

5. Orders

When you place an order:

  • You agree that all information provided is accurate.

  • Your order is subject to acceptance and product availability.

  • We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, or stock availability.

An order confirmation email does not constitute acceptance of your order.

6. Payment

We accept secure payment methods available during checkout.

Payment must be successfully completed before an order is processed unless Cash on Delivery (COD) is available and selected.

We reserve the right to cancel orders with unsuccessful or suspicious payment activity.

7. Shipping & Delivery

We currently deliver across the UAE and KSA.

Estimated delivery times are provided for convenience only and may vary due to:

  • Courier delays

  • Public holidays

  • Weather conditions

  • Customs or regulatory procedures

  • Force majeure events

SHOP KHALEEJ is not responsible for delays beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

Additional shipping charges may apply for remote locations.

8. Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

Please contact our customer support team as soon as possible if you wish to cancel an order.

9. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms & Conditions.

Products may be eligible for return or exchange subject to our published Return Policy.

Refunds will be issued only after returned items have been inspected and approved.

Certain products may not be eligible for return due to hygiene, health, or other applicable restrictions.

10. Promotions & Discounts

Discount codes, promotional offers, and coupons:

  • Cannot be exchanged for cash.

  • May not be combined unless specifically stated.

  • May be withdrawn or modified at any time.

  • May have expiration dates and usage limitations.

We reserve the right to cancel orders that misuse promotional offers.

11. Intellectual Property

All website content including:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Text

  • Icons

  • Website design

is the exclusive property of SHOP KHALEEJ or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

12. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Upload malicious software or harmful code.

  • Interfere with website functionality.

  • Submit false or misleading information.

  • Violate applicable UAE or KSA laws while using our website.

13. Limitation of Liability

To the fullest extent permitted by applicable law, SHOP KHALEEJ shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits.

  • Loss of business.

  • Data loss.

  • Delivery delays caused by third parties.

  • Events beyond our reasonable control.

Our total liability shall not exceed the purchase price of the product giving rise to the claim.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of your personal information as described in our Privacy Policy.

15. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

16. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of the United Arab Emirates and the Kingdom of Saudi Arabia, depending on the location from which the order is placed and the applicable consumer protection regulations.

Any disputes shall be resolved through the competent courts having jurisdiction under the applicable laws.

17. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Changes become effective immediately upon publication on our website.

Continued use of the website constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

SHOP KHALEEJ

Email: [info@shopkhaleej.com]

Website: [www.shopkhaleej.com]

Business Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (Gulf Standard Time)

We appreciate your trust in SHOP KHALEEJ and look forward to serving you.