Shipping policy

Effective Date: 16-07-2026

Thank you for shopping with SHOP KHALEEJ. We are committed to delivering your orders quickly and securely across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

Shipping Locations

We currently ship to all major cities and regions within:

🇦🇪 United Arab Emirates (UAE)
🇸🇦 Kingdom of Saudi Arabia (KSA)

If your location is outside our delivery area, please contact our customer support team before placing your order.

Order Processing

Orders are processed within 1–2 business days after payment confirmation or order verification.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods or holidays, processing times may be slightly longer.

Estimated Delivery Time

Estimated delivery times are:

UAE: 2–5 business days
KSA: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier operations, customs procedures (if applicable), weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, SHOP KHALEEJ may offer free shipping promotions, which will be clearly communicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS (where available) containing your tracking information so you can monitor your shipment.

Delivery Information

To ensure successful delivery:

Please provide a complete and accurate delivery address.
Include a valid mobile phone number and email address.
Ensure someone is available to receive the order at the delivery address.

SHOP KHALEEJ is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

Public holidays
Weather conditions
High order volumes
Courier service interruptions
Customs or government inspections
Events beyond our reasonable control

We appreciate your patience in such situations.

Failed Delivery Attempts

If delivery cannot be completed because:

The customer is unavailable,
The address provided is incorrect or incomplete, or
The customer refuses to accept the shipment,

the courier may attempt redelivery or return the package to us. Additional shipping charges may apply for reshipping the order.

Damaged or Missing Items

Please inspect your order upon delivery.

If your package arrives damaged, incomplete, or you receive the wrong item, please contact our customer support within 48 hours of receiving your order. Include your order number and clear photographs of the package and product to help us resolve the issue promptly.